Terms & Contitions – Cushows
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Terms & Contitions

Terms & Conditions

The prices displayed on the website are inclusive of GST. Cushows reserves the right to change the prices at its discretion without informing the customer.

Standard delivery for all Cushows products across India is free. There is no hidden cost at checkout.

Delivery of goods will take place at the address entered during the order process. In case you want to change the delivery address after the order is placed and before dispatch, please call us at +91 9910599388 or write an email to support@cushows.com. Cushows will try its best to accommodate this change but this is not guaranteed. Delivery of all products will happen at the front door of the property.

Goods are only delivered by Cushows or by a third party contracted to undertake logistics on our behalf.

For logistical reasons, Cushows reserves the right to split shipments.

Payment

Payment for Cushows products are made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.

EMI offer is applicable only with the top banks which have tie ups with our payment gateway.

Force Majeure Event

We will not be liable or take responsibility for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission, accident or Act of God beyond our reasonable control.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Product Availability

In case of unavailability of one or more Cushows products, the customer will be notified by email or phone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, the customer will be notified by an email or phone and a full refund will be initiated.

Offers and Coupons

Cushows will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Cushows reserves the right to withdraw the offers and coupons without any notification.

Cushows coupon codes can be redeemed only on purchases made through www.cushows.com

Cushows discount codes are only available on full purchases, paid up front. Cushows discount codes are not available on orders that use the EMI option. Cushows cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.

Returns and Refunds

Please write to support@cushows.com or call +91 9910599388 with your order details to register your return request. Returns are applicable only to Cushows mattresses. To request a return, please follow the returns procedure mentioned under Return Policy.

Cushows reserves the right to refuse any return request if it doesn’t fulfil the return criteria.

Exchange

Exchange requests due to incorrect mattress size ordered will carry a return shipment cost of INR 100 across India which will be borne by the customer. It is always recommended to cross check the size before placing the order.

Warranty

Cushows pillows and cushions are warrantied against any manufacturing defect for a period mentioned on the product page. In case of any manufacturing defect within 1 year of purchase, the pillow or cushion will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, either a repair or in case if a repair is not possible a Prorated Credit Settlement will be applicable. Please refer to the Warranty Policy for further information.

Law and Jurisdiction

All sales and interactions with Cushows shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Delhi.

Shipping

Minimum time for products to be shipped is 3 working days and maximum to 7 working days.




FAQS


Currently we are proving Memory Foam and Luxury Super Soft Foam with Latex Feel.
Memory foam, also called visco-elastic polyurethane foam, gets its name from its ability to remember its original form and slowly return to it after being compressed. Memory foam is sensitive to temperature and pressure, thus easily moulds to the shape of an individual’s body.

If you are looking for a lighter feel, more bounce and a faster response time, then super soft foam with latex feel should be your choice. With infusion of cooling gel it has less heat retention and a better cooling, giving you the comfort of natural latex. Memory foam slowly contours to your body trying to mould to a very exact shape whereas super soft foam with latex feel allows sinkage and compression resulting in more of a generalised compression around the body.

All the products are made fresh on order, hence you may find an odor in the pillow, leave it to airdry for 4-5 hours and the smell will dissipate.

Please use spot clean only for the pillow. For the covers you can handwash or dry clean in case of leather covers. Please do not wash the foam pad.

Along with the promise of a good night’s sleep, we also promise to respect your decision without asking any questions. You have complete power and liberty to return our memory foam pillow within 120 nights if it does not match your level of comfort or live up to your expectations. Visit 120 nights to know more.


Order & Shipping


While placing the order you will receive an order number. Visit track order, add that number and see all the live updates of your order.

Sorry, as of now we don’t. However you can subscribe to us, we will update you as soon as we ship internationally.

Visit return & exchange page and fill up the form. Mention the reason to return or exchange. Once we receive your request, our team will assist you with it.

You can login to your account and cancel your order if it hasn’t been shipped already. In case it is shipped then call or write to us at support@cushows.com | + 91 9999451498.

Send us a picture of your product within 48hrs at support@cushows.com and our team will take immediate action.

Yes, you can before the order is shipped. All you have to do is login to your account and edit the address.

We have free shipping for all our customers.
But if you choose for cash on delivery, then you will have to pay an additional 75/- INR on your order.

If you are ordering more than 10 products at a time then write to us at support@cushows.com and the concerned person will assist you further on this.

You can call us at + 91 9999451498 or drop an email at support@cushows.com and our team will get back to you at the earliest.

If the order has been placed and you wish to change any details, then you can write to us at support@cushows.com.

If you are not available to take delivery, when the courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated after contacting our support team.


Safety & Care


If you choose the right pillow it can help you get relief from back and cervical pain, but it is not a medicine for cervical. To help select the right pillow, you can get in touch with our sleep specialists, they will be happy to assist you. Write to us at support@cushows.com.
Our pillows are soft, comfortable and made with 100% chemical-free memory foam. They adjust to your neck, align to your spine and work on pressure points. The result? An uninterrupted sleep you deserve after a hard day’s work. All individuals have different sleep patterns and needs which is why we have a pillow for each one of you.
We offer a vast variety of pillows for bed, travel, work from home, pregnancy, kids, etc. You can check them all out here.
Please use spot clean only for the pillow. For the covers you can handwash or dry clean in case of leather covers. Do not wash the foam pad.

Warranty, Offers & Refunds


Once we get the product back, within 7 working days you’ll get the refund.
Cushows carry a 15-month limited warranty against manufacturing defects in workmanship and material (excluding covers) where we will repair or replace your pillow, at our discretion. To learn more about it visit our warranty page.

Extras


No, we don’t make any customized pillow but you can take our quiz to get the right pillow suggestion for you. Take the quiz now.
We don’t have a showroom. For any purchase, please visit our shop Or if you would like to order in bulk kindly write to us at support@cushows.com.
Yes, we do!
Refer Cushows to 3 of your friends and get 150/- INR. off on your order below 1000/- INR On order to above 1000/- you can get 250/- INR off. Please note that you can avail the discount only when your friends make the purchase. A coupon code will be sent t your registered email address, which will only be for one time use.

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